Frequently Asked Questions

Where does CozyWag ship?

CozyWag serves customers in Canada, the United States and supported international markets. Available destinations and final shipping options are shown at checkout.

How long does delivery take?

Delivery time varies by destination and product. Current guidance is shown on our Shipping & Delivery page, while the checkout estimate is the most relevant estimate for your order.

How do I know my order was received?

After checkout, Shopify sends an order confirmation to the email address used for the order. Keep that confirmation for your records.

How do I choose the right product?

Use CozyWag collection filters such as pet type, breed size, life stage, product size, material and product features. Product pages also include the available product details and imagery.

Are product colors exactly the same as shown?

Screen settings and supplier production runs can create small visual differences. Where a specific color option is available, select the desired variant before checkout.

Can I use filters to narrow the catalog?

Yes. Our collection pages support detailed filters including pet type, breed size, life stage, color, material, product size, features and use case where product data is available.

Can I return an item?

Eligible returns are handled according to our Returns & Refunds information and the store Refund Policy. Review the policy before sending any item back.

What should I include when contacting support?

For an existing order, include your order number and the email address used at checkout. For a product question, include the product name or page link.

How can I contact CozyWag?

Use our Contact page to send a message to the CozyWag customer care team.